Technical Support

Is your machine in need of service? From routine maintenance to emergency repairs, we're here to help you! Call 1-800-545-2883 (800-54LATTE)

If you have a question about your machine, don't hesitate to call our Customer Service department. We'll be glad to answer your question and see what we can do over the phone to help you troubleshoot any difficulties.

Our local service technicians are among the most highly trained in the industry, should your machine need some onsite repairs or doctoring up in our Seattle shop.

If you are outside the Seattle area, allow us to recommend a trained technician in your area to handle all of your maintenance needs. We partner with qualified service agents all over the country so that no matter where you are, a technician who knows your machine is a not too distant neighbor!

If you are a technician interested in training, please contact us! Thanks in advance for your interest.

Preventative Maintenance

Like our cars, we all want our espresso machines to run smoothly and consistently each day. In fact, we count on them to do so. While many cars perform well on just fuel, you still need to change the oil and tune it up now and then. Espresso Equipment is no different. Along with regular cleaning, good water supply and respectful care, optimal performance and significantly decreased repairs can be obtained with scheduled preventative maintenance plans. Protect your investment and prolong your ownership with a plan custom-designed specifically for your business needs.

We offer this service for both the super-automatic and the traditional machine. Please contact your Salesperson or our Customer Service department for details and scheduling arrangements @ 1-800-545-2883.

Service Network

With accessible factory trained technicians always on call and a warehouse with the nation's largest inventory of espresso parts, you can rest assured that any problem with your equipment will be solved quickly and correctly.

MEI partners with over 300 certified Technicians throughout the United States who share our commitment of excellent service. These techs know our machines well. In addition to performing your general service needs, many of our service partners are specialists in water filtration equipment, barista training, and can answer questions about achieving the perfect grind. Great service comes from great people who know and live our industry. Please contact our Customer Service department for help in locating a technician near you and with dispatching to your location at 1-800-54-2883.

Would you like more information? Call us today at 1-800-545-2883 (800-54LATTE) and talk with one of our helpful technicians.